Ruben Dedman

Collaborated with C-level executives to develop comprehensive Cisco DevNet enablement practices, including certification roadmaps, training materials, and go-to-market strategies. Spearheaded AI application development, creating tools for intelligent analysis of Cisco sales data and customer trends. Retained high-value partners ($50 million/year) through customer obsession and exceptional service, turning disgruntled clients into advocates.

Key Projects:

• AI-Powered Network Management: Developed a full-stack AI assistant for automating network management tasks.
• Intelligent Asset Management: Built a full-stack solution integrating with Cisco backend APIs for comprehensive asset management.
• AI-Enhanced Chatbots for MSPs: Utilized Langchain to create AI chatbots integrating with SQL databases and Cisco APIs.
• AI-Driven Sales Analysis: Implemented Langchain for real-time analysis of Cisco sales data.
• Meraki Network Migration Automation: Created an intelligent automation tool for Meraki network migrations.

• Designed and built high-capacity fiber optic networks, including 5, 10, 40, and 100 Gigabit DWDM wavelengths.
• Managed data center infrastructure and campus network designs for multiple clients.
• Introduced network automation tools and Python scripts, streamlining network management tasks.

• Provided hands-on hardware support for critical infrastructure at major locations including LAX Airport.
• Installed and maintained Cisco Wireless infrastructure, ensuring seamless connectivity in high-traffic environments.

• Designed and implemented network and tower infrastructure topologies for large-scale deployments.
• Managed a network of 5000+ devices using various troubleshooting platforms.

• Led a team of network technicians, conducting job walks and creating detailed project plans for network upgrades.
• Directed rack and cut-over processes for new Cisco switch implementations.

Obtained several industry-recognized certifications, demonstrating expertise across cloud computing, networking, and technology distribution:

• AWS Certified Cloud Practitioner: Validated knowledge of AWS Cloud concepts, services, and terminology.
• CCNA (Cisco Certified Network Associate): Showcased proficiency in networking fundamentals, IP services, security, and automation.
• CMNA (Meraki Certified Network Associate): Demonstrated expertise in Meraki cloud-managed networks.
• Black Belt Distribution Success Presales: Validated skills in solution selling and partner enablement.
• Black Belt Distribution Cisco Designed for Business Presales: Showcased knowledge in Cisco's business-focused solutions.
• Black Belt Distribution Enterprise Networking Presales: Demonstrated proficiency in enterprise networking solutions and architectures.

Completed university transfer program, focusing on biology. Member of the Alpha Gamma Sigma Honor Society Sigma Psi chapter, demonstrating academic excellence and commitment to learning in the field of Biology.

Completed comprehensive training in servers, networking, and programming. Gained hands-on experience with various IT systems and developed a strong foundation in network administration and software development principles.